Description

• Design and develop solutions in ServiceNow, including forms, workflows, interfaces, and custom code to support processes.
• Gather requirements, test, build, and implement solutions based on customer requirements.
• Configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base Management, Project & Portfolio, and Reporting.
• Administration of the ServiceNow platform, including issue and performance mitigation, and health checks.
• Troubleshoot existing solutions, including, but not limited to, core components like AD, LDAP, SSO, etc.
• Collaborate with cross-functional teams and in a team of matrixed application developers throughout the SDLC to deliver solutions on-time.
• Ability to write clear, concise, and accurate technical documentation, like requirements, system architecture design, use case diagrams, sequence diagrams, and class diagrams.
• Provide software coding and customization, including, but not limited to, screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development.
  
   

Required Skills/Experience

 

• 3+ years of ServiceNow development.
• ITIL Experience.
• Scripting experience in JavaScript/Glide.
• 1 year Rest/SOAP Web services.
• Scrum / Agile Experience.
• Ability to identify issues/deficiencies, and recommend solutions, with a mindset for continuous improvement.
• Ability to work collaboratively with other ServiceNow developers/SCRUM teams.
  
   

Preferred Skills/Experience

 

• Scripting experience in CSS/AngularJS/jQuery/Jelly.
• 3+ years Rest/SOAP Web services.
• Performance Analytics (Indicators, Breakdowns, Widgets, etc.).
• Power BI.
• ITIL Foundation.
• Scrum Master Certified.
• ServiceNow Certified Implementation Specialist.
• ServiceNow Admin Certification

Key Skills

Education

Any Gradute