Description

You will design, develop, and implement technical solutions based on ServiceNow technologies.

Responsibilities

• Develop, install, and troubleshoot ServiceNow applications and custom workflows.
• Integrate ServiceNow applications with third-party systems via APIs.
• Troubleshoot bugs, fix defects, and support enterprise application users.
• Create and maintain documentation, training materials, and knowledge transfers for team members.
• Prepare reports and custom dashboards using Performance Analytics.

Required Skills

• 5-10 years of ServiceNow development, management, design, and administration experience.
• 5+ years of experience developing custom service portals.
• Strong experience with ITIL processes including Incident, Problem, Request, and Change Management.
• Proficiency in scripting workflows, email actions, UI, and catalog functionality.
• Experience configuring out-of-the-box and custom workflows.
• Ability to integrate applications via APIs.
• Experience with Performance Analytics and custom dashboard creation.
• Knowledge of CMDB.

Preferred Skills

• ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist (CIS-ITSM).
• ITIL Foundation certification.
• Administration of Knowledge Base experience.

Key Skills

Education

Any Graduate