Description

Job Description:

Required Skills and Qualifications · 10 to 15 years of overall IT experience, with at least 4 years working as a Lead Developer or Architect on the ServiceNow platform. · The ability to easily switch between high-level architecture design and hands-on coding (JavaScript, Glide APIs, Flow Designer, and Service Portal). · Strong experience implementing ITSM and at least one other major module like CSM or HRSD. · Practical experience configuring Now Assist (GenAI) and using ServiceNow Performance Analytics or reporting tools to build dashboards. · Deep technical proficiency in enterprise integration patterns, including REST/SOAP web services, Webhooks, and secure OAuth authentication protocols. · Certified System Administrator (CSA) and Certified Application Developer (CAD). · At least two Certified Implementation Specialist (CIS) certifications in areas like ITSM, CSM, or HRSD. Good to Have · Experience setting up AI-driven workflows or digital transformation projects. · ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) is a plus. · Experience working in Agile or Scrum environments

Key Skills

Education

Any Graduate