Description

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications, modules, workflows, and business processes.
• Develop and implement AI-powered workflows and automation within the ServiceNow platform.
• Configure and administer ServiceNow platform components, including tables, forms, fields, lists, roles, groups, ACLs, notifications, UI policies, and business rules.
• Develop and maintain Flow Designer, Workflow, IntegrationHub, and automation solutions.
• Leverage ServiceNow AI capabilities, including AI-powered workflows, intelligent automation, and related Now Assist capabilities.
• Develop and maintain Script Includes, Client Scripts, Business Rules, UI Actions, UI Policies, and Data Policies.
• Design and implement integrations between ServiceNow and enterprise applications using REST, SOAP, APIs, IntegrationHub, and web services.
• Perform platform configuration, administration, troubleshooting, performance optimization, and ongoing maintenance.
• Troubleshoot complex application, workflow, integration, and platform issues.
• Participate in ServiceNow upgrades, patches, testing, and release management, with specific experience supporting the Zurich release.

Required Skills 

• 8+ years of ServiceNow development and administration experience.
• Strong hands-on experience with ServiceNow development and platform administration.
• Mandatory experience with ServiceNow Zurich release.
• Strong experience with ServiceNow platform configuration and administration
• Strong experience developing AI workflows and AI-enabled automation in ServiceNow.
• Experience with ServiceNow Flow Designer and Workflow.
• Strong knowledge of ServiceNow scripting, including:
• JavaScript, Business Rules, Client Scripts, Script Includes, UI Actions and UI Policies
• Strong experience with ServiceNow platform configuration and administration.
• Experience with IntegrationHub and enterprise integrations.
• Strong knowledge of REST/SOAP APIs and web services.
• Experience troubleshooting complex ServiceNow workflows, scripts, integrations, and platform issues.
• Strong understanding of ITSM processes and ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Ability to analyze complex business requirements and develop scalable technical solutions

Key Skills

Education

Bachelor's degree