Description

You will design, develop, and maintain ServiceNow applications, workflows, and business processes, with a focus on AI-powered automation and the Zurich release. This role is on-site.

Responsibilities

• Design and implement AI-powered workflows and intelligent automation using Now Assist capabilities.
• Configure platform components including tables, forms, ACLs, UI policies, and business rules.
• Develop integrations between ServiceNow and enterprise applications using REST, SOAP, APIs, and IntegrationHub.
• Write and maintain Script Includes, Client Scripts, and Business Rules to support scalable technical solutions.
• Troubleshoot complex platform issues and manage upgrades, patches, and release management.

Required Skills

• 8+ years of ServiceNow development and administration experience.
• Mandatory hands-on experience with the ServiceNow Zurich release.
• Strong proficiency in JavaScript, Business Rules, Client Scripts, Script Includes, and UI Actions.
• Experience with Flow Designer, Workflow, and IntegrationHub.
• Strong knowledge of REST/SOAP APIs and web services for enterprise integrations.
• Deep understanding of ITSM processes and modules (Incident, Problem, Change, Request, Knowledge, Service Catalog).
• Ability to analyze complex business requirements and optimize platform performance.

Preferred Skills

• Bachelor's degree in Computer Science or related field.
• 3+ years of tenure in previous ServiceNow roles.

Key Skills

Education

Bachelor's degree