Description

You will lead the development and delivery of ITSM solutions as a key technical resource in client environments.

Responsibilities

• Lead the development and delivery of ITSM solutions for client environments.
• Consult on business processes and technical problems by providing options with associated pros, cons, and risks.
• Implement systems using Agile/Scrum methodologies.
• Own technical inputs and contribute to solution design through active listening and communication.

Required Skills

• Proven consulting experience leading ServiceNow ITSM development.
• Proficiency in ServiceNow scripting including Business Rules, Client Scripts, UI Actions, UI Pages, AngularJS, and Jelly.
• Hands-on experience with Web Services, REST, LDAP, JDBC, ODBC, SSL, SCP, and FTPS.
• Knowledge of ITIL Foundation level or higher.
• Experience with CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
• Experience with SSO and SAML integration solutions.
• Degree or equivalent, preferably in Computer Science or Information Technology.

Preferred Skills

• 7+ years of experience working on the ServiceNow platform.
• 15+ years of total industry experience.
• ServiceNow Certified Application Developer and ITIL Foundations Certification.

Key Skills

Education

Any graduate