Description

You will own technical activities for ServiceNow modules, coordinate with Production Support, and lead offshore development teams. You translate business requirements into technical wireframes, design automated tasks using agile practices, and integrate RESTful APIs with third-party systems to manage change, incident, problem, and release workflows.

Responsibilities

• Manage technical activities for ServiceNow modules and coordinate directly with Production Support teams.
• Document business requirements and translate them into technical wireframes following the SDLC.
• Design and implement automated tasks within ServiceNow using agile engineering practices.
• Lead offshore software development teams to meet strategic business needs.
• Integrate RESTful APIs with third-party systems to automate change, incident, problem, and release management.

Required Skills

• 3+ years as a ServiceNow administrator configuring Change, Incident, Problem, Service Catalog, and Event Management modules.
• 3+ years of experience with JavaScript for backend service development.
• 3+ years of experience writing and managing RESTful APIs and third-party integrations.
• 3+ years of experience with relational databases and SQL.
• Proficiency in front-end technologies including HTML, CSS, and jQuery.
• Working knowledge of NoSQL and SQL databases.
• Demonstrated understanding of ITIL processes, operations, and procedures.
• Experience working within Agile and Scrum methodologies.
• Application of TDD, continuous integration, and code standards.

Preferred Skills

• Advanced Scripting, Reporting, and related ServiceNow classes.

Key Skills

Education

Any Graduate