Description

Build and configure ServiceNow ITSM solutions, including custom applications, integrations, and workflows.

This role is on-site.

Responsibilities

• Configure ServiceNow ITSM modules such as Incident, Problem, Change, and Knowledge Management.
• Develop custom applications, request forms, and Service Catalog items using JavaScript, Jelly, HTML, and CSS.
• Implement integrations with external systems via APIs, web services, XML, and data imports/exports.
• Configure Business Rules, Client Scripts, UI Policies, UI Actions, and Access Control Lists.
• Create transform maps and Import Sets for bulk data uploads and manage solution migration.

Required Skills

• 5+ years of experience as a ServiceNow ITSM Developer.
• ServiceNow Certified Systems Administrator (CSA) certification required.
• Strong proficiency in JavaScript, XML, HTML, CSS, and Web Services.
• Hands-on experience with SQL, Oracle, MySQL, and LDAP queries.
• Deep understanding of ServiceNow platform architecture, ITSM, and ITOM processes.
• Experience with unit testing, system integration testing, and SDLC methodologies.
• Familiarity with Agile/Scrum practices and ITIL standards.
• Ability to translate business requirements into technical solutions with minimal supervision.

Preferred Skills

• ServiceNow Certified Application Developer (CAD) certification.
• Experience with Virtual Agent and Mobile App configurations.

Key Skills

Education

Bachelor's degree