Description

Key Responsibilities

• Design and develop custom ServiceNow applications, Service Portal components, and reusable modules using JavaScript, Glide Script, HTML, and CSS.
• Lead development and configuration for ServiceNow Health & Safety / Workplace Safety solutions.
• Implement and optimize core platform components including Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, Playbooks, and Workspaces.
• Integrate ServiceNow with external systems using REST/SOAP APIs, Integration Hub, MID Servers, and LDAP/Active Directory.
• Monitor, tune, and optimize system performance, reports, and background scripts.
• Support mobile solutions using Mobile App Builder, Mobile Studio, and Offline Mode.
• Collaborate with cross-functional teams and follow DevOps and source control best practices.

Required Qualifications

• 10+ years of ServiceNow development experience.
• Mandatory hands-on experience with ServiceNow Health & Safety / Workplace Safety modules.
• Strong knowledge of ITIL, CMDB, ITOM, HRSD, and ITAM processes.
• Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow platform architecture.
• ServiceNow Certified System Administrator (CSA) – required.

Preferred

• ServiceNow Certified Application Developer (CAD)

Key Skills

Education

Bachelor's degree