Description

Key Responsibilities 

Design| develop| and maintain ServiceNow applications| integrations| and customizations aligned to business and technical requirements. Build and support core ServiceNow artifacts such as business rules| script includes| client scripts| UI policies| UI actions| ACLs| scheduled jobs| and background scripts. Lead development and configuration activities within ITSM and CSM modules| ensuring dependable workflows| forms| notifications| and customer-facing processes. Develop and maintain Flow Designer flows| subflows| approvals| and orchestration logic to automate business processes across key ServiceNow modules. Create and execute Automated Test Framework (ATF) test suites to validate functionality| reduce regression risk| and support release quality. Collaborate with business stakeholders| process owners| architects| and QA teams to translate requirements into effective technical solutions. Troubleshoot defects| performance issues| and production incidents provide root-cause analysis and implement sustainable fixes. Support upgrades| enhancements| update sets| deployments| and release management activities in multi-environment ServiceNow programs. Document technical design| configuration decisions| support procedures| and testing evidence in a clear and reusable manner. Required Qualifications Minimum 10 years of hands-on ServiceNow development experience. Minimum 10 years of overall IT experience. Hands-on experience supporting and developing ITSM and CSM modules. Strong experience building server-side and client-side ServiceNow customizations| including business rules| script includes| client scripts| UI policies| and related framework components. Practical experience with Flow Designer and ATF. ServiceNow Certified System Administrator (CSA) certification is required. Strong understanding of ServiceNow data model| catalog workflow concepts| forms| lists| notifications| and role-based access controls. Experience working in Agile or iterative delivery environments with cross-functional teams. Preferred Qualifications ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM| andor CSM. Hands on experience working on custom OOB functionalities related to Finance domain. Experience with integrations using RESTSOAP APIs| Integration Hub| MID Server| or scripted integrations. Experience with performance troubleshooting| set-up of platform best practices| and governance of customization standards. Exposure to CMDB| knowledge management

Key Skills

Education

Bachelor's degree