Description

You will maintain and sustain content health and quality for your assigned domain within ServiceNow.

Responsibilities

• Maintain a holistic view of domain inventory to ensure content is available, accessible, and findable.
• Analyze data to prioritize optimization opportunities and address customer issues.
• Propose and implement lean methods and procedures to improve goal achievement.
• Package and present findings to influence technical decisions and optimization strategies.
• Work cross-functionally to drive results and influence outcomes without direct authority.

Required Skills

• 5+ years of professional experience.
• Proficiency in ServiceNow.
• Strong data analysis skills to identify trends and business impact.
• Ability to build and analyze data using various tools.
• Proven success in managing and optimizing technical content.
• Strong oral and written communication skills for customer-facing interactions.
• Experience working in rapidly changing environments.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute