Description

You will lead the implementation, administration, and maintenance of ServiceNow within large, complex environments.

This role is on-site.

Responsibilities

• Lead teams through ITSM tool implementation and continuous improvement cycles.
• Develop complex catalog items and customize Service Portal widgets and pages.
• Configure workflows and automate tasks using Orchestrator and Workflow Editor.
• Maintain the Configuration Management Database (CMDB) to ensure configuration items and processes remain current.
• Collaborate with functional and technical consultants during requirements gathering and sprint design sessions.

Required Skills

• 5+ years of ServiceNow implementation experience in large, complex environments.
• 7+ years of general technology implementation experience.
• Deep knowledge of ITSM modules including Incident, Problem, Change, Service Catalog, Knowledge, Reports, and Security Operations.
• Experience developing ServiceNow APIs, Workflows, UI Pages, UI Macros, and Business Scripts.
• Proficiency with Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and ACLs.
• Hands-on experience with LDAP, SSO, and REST API integrations.
• Ability to resolve UI performance bottlenecks and manage portal content and taxonomies.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate