Description

Job Description

Technical Skills:  

• Experience in ITSM and CSM administration and development work with enhancements and integrations.
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists 
• Experience on creation and customization of complex workflows and custom workflow activities 
• Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages 
• Experience in CMDB, Discovery 

Must have skills:

• Must be ServiceNow CSA certified
• Must be ITIL v3 certified
• Must have recent 2024/2025 delta certifications in ServiceNow
• Must have experience with how to GlideRecord query a client script and business rule
• Must have experience in interpreting user requirements
• Must have experience and examples with designing in Flow Designer
• Must have experience in CSM and Retail Service Mgmt

Key Skills

Education

Any Graduate