Description

You will design, develop, and implement ServiceNow CSM solutions, configuring case management, workflows, and customer service portals.

This role is hybrid.

Responsibilities

• Configure and customize ServiceNow CSM applications, including case management and portals.
• Develop scripts such as Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Build workflows, Flow Designer flows, and automation to streamline customer service operations.
• Integrate ServiceNow CSM with enterprise applications using REST/SOAP APIs and Integration Hub.
• Support platform upgrades, performance optimization, and code reviews to ensure best practices.

Required Skills

• 5+ years of experience as a ServiceNow Developer.
• Strong focus on ServiceNow CSM development and configuration.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Experience with Flow Designer, Business Rules, Client Scripts, and UI customization.
• Experience building integrations using REST/SOAP APIs and Integration Hub.
• Experience with Service Portal or Customer Portal customization.
• Strong understanding of ITSM or customer service workflows within ServiceNow.

Preferred Skills

• Experience with ServiceNow ITSM or other ServiceNow modules.
• Familiarity with CMDB concepts and data structures.
• Exposure to Agile/Scrum development methodologies.

Key Skills

Education

Not specified