Description

You will develop and administer ServiceNow solutions to support enterprise requirements across multiple modules.

Responsibilities

• Design, implement, and deploy enhancements and configuration changes for Incident, Problem, Change, Service Portal, PPM, SLA, Service Catalog, Knowledge, Release, and Asset Management.
• Build logic using scripts and configure forms and workflows within an Agile/SCRUM framework.
• Formulate testing approaches, create test cases, and perform unit and regression testing.
• Support User Acceptance Testing (UAT) and manage code deployment into Production.
• Analyze, troubleshoot, and resolve system issues while providing on-call support.

Required Skills

• 8+ years of experience in ServiceNow development and administration.
• Expertise in ServiceNow modules including Service Portal, PPM, SLA, Service Catalog, and Asset Management.
• Proficiency in CSS for Service Portal development.
• Experience with technical architecture and system design.
• Strong capability in creating and executing test cases and regression testing.
• Ability to integrate ServiceNow with End User Services (EUS) related systems.
• Experience participating in ServiceNow version upgrades and application deployments.
• Background in documenting business and technical requirements.

Preferred Skills

• Experience coaching and overseeing activities for remote support teams and external vendors.

Key Skills

Education

Any Graduate