Description

Lead architectural design, development, and technical quality for the ServiceNow platform and its integrations.

Responsibilities

• Develop and deliver a platform roadmap aligned with business drivers and ServiceNow capabilities.
• Lead the design, deployment, and implementation of ITSM, SecOps, DevOps, and ITAM tracks.
• Facilitate stakeholder workshops to drive consensus on requirements and technical solutions.
• Identify process improvement areas and drive Continuous Service Improvement (CSI) projects.
• Enforce development best practices and technology standards across the platform.

Required Skills

• Minimum 12 years of experience implementing ITIL and IT Service Management solutions.
• Extensive experience with ServiceNow platform solutions, including Employee and Technology workflows.
• Proficiency with Integration Hub, API integrations, ITSM, CMDB, IT Asset Mgmt, Discovery, Event Mgmt, Service Mapping, HRSD, GRC, and CSM modules.
• Enterprise-level application architecture experience using Java, J2EE, and middleware.
• Proficiency in Java, HTML, JavaScript, LDAP/Active Directory, networking, and database administration.
• Experience designing complex, multi-tier, multi-tenant, end-to-end solutions in high availability environments.
• Knowledge of multi-data center deployment, disaster recovery, and high availability across network, web, and database layers.
• Experience with database technologies such as Oracle, SQL Server, or MySQL and ETL processes.

Preferred Skills

• Technical knowledge of design, networking, TOMCAT, and TIBCO.

Key Skills

Education

ANY GRADUATE