Description

You will design, develop, and implement ServiceNow Discovery solutions, including MID Server configuration, Probes, Sensors, and Patterns. Serve as the subject matter expert for ServiceNow Discovery, providing technical guidance and troubleshooting support. Analyze and resolve complex Discovery-related issues to ensure smooth platform performance, working extensively with both agentless and agent-based Discovery. Support and enhance CMDB and ITOM processes within ServiceNow. Collaborate with cross-functional teams to gather requirements and deliver scalable solutions. Develop integrations and customizations using JavaScript, XML, and APIs.

Responsibilities

• Design and implement ServiceNow Discovery solutions, configuring MID Servers, Probes, Sensors, and Patterns.
• Resolve complex Discovery issues and maintain platform stability using agentless and agent-based methods.
• Enhance CMDB and ITOM processes to support organizational infrastructure needs.
• Build integrations and customizations leveraging JavaScript, XML, and REST/SOAP APIs.

Required Skills

• 5+ years of experience in ServiceNow development and implementation.
• Strong hands-on expertise with ServiceNow Discovery components.
• Proficiency in JavaScript, XML, and API development.
• Deep understanding of CMDB data models and ITOM processes.
• Knowledge of IT infrastructure, including networks, servers, storage, and applications.
• Active ServiceNow Certified Application Developer (CAD) certification.
• Bachelor's degree in Computer Science or related field.

Key Skills

Education

Bachelor's degree