Description

You will configure and implement ServiceNow ITSM solutions, including Incident, Problem, Change, and Knowledge Management, Service Catalog, Mobile App, and Virtual Agent.

You will develop software solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS, while ensuring alignment with approved design plans. You will execute unit, system integration, performance, and user acceptance testing. Additionally, you will create SQL and LDAP queries to connect to Oracle, MySQL, and Active Directory, and design repeatable processes for development, test, staging, and production environments.

Responsibilities

• Configure ServiceNow ITSM applications (Incident, Problem, Change, Knowledge, Service Catalog, Mobile, Virtual Agent).
• Develop solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS.
• Execute unit, system integration, performance, and user acceptance testing.
• Create SQL and LDAP queries for Oracle, MySQL, and Active Directory data integration.
• Design repeatable processes for reliable, high-availability development and production environments.

Required Skills

• 5+ years of experience as a ServiceNow ITSM Developer.
• Expertise in ServiceNow ITSM modules: Incident, Problem, Change, Knowledge, Service Catalog.
• Proficiency in JavaScript, Jelly, Web Services, XML, HTML, and CSS.
• Experience with SQL and LDAP query creation.
• Familiarity with Oracle and MySQL databases.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree