Description

Develop and configure ServiceNow ITSM solutions, managing incident, problem, change, and knowledge management processes.

This role is on-site.

Responsibilities

• Configure ServiceNow ITSM applications including Incident, Problem, Change, and Knowledge Management modules.
• Develop custom solutions using JavaScript, Jelly, XML, HTML, and CSS.
• Design and implement integrations via APIs, web services, and data imports/exports.
• Create Business Rules, Client Scripts, UI Policies, Script Includes, and complex workflows.
• Build Record Producers, Catalogue Items, and transform maps for bulk data uploads.

Required Skills

• 5+ years of experience as a ServiceNow ITSM Developer.
• Hands-on configuration of Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
• Proficiency in JavaScript, Jelly, XML, HTML, and CSS.
• Experience with SQL, Oracle, MySQL, and LDAP queries.
• Knowledge of unit, system integration, performance, and user acceptance testing.
• Familiarity with ServiceNow architecture, modules, and solution migration.
• Understanding of ITSM and ITOM processes.
• Bachelor's degree in Computer Science or related field.

Preferred Skills

• ServiceNow certifications (CAD or CSA).

Key Skills

Education

Bachelor's degree