Description

The successful candidate will work closely with product management, business stakeholders, and engineering teams to develop and maintain mission-critical ServiceNow applications, with a strong focus on Governance, Risk, and Compliance (GRC/IRM) solutions.
Responsibilities

• Design, develop, configure, and maintain ServiceNow solutions and applications.
• Translate complex business requirements into technical designs and scalable platform solutions.
• Configure and customize ServiceNow components, including tables, workflows, business rules, UI policies, forms, and security roles.
• Develop integrations between ServiceNow and enterprise systems using REST APIs and existing ServiceNow integration frameworks.
• Support implementation of AI-enabled capabilities and automation across the platform.
• Design and maintain dashboards, reports, workspaces, service portals, and data visualizations.
• Participate in platform upgrades, patch testing, regression testing, and release management activities.
• Develop and maintain Automated Test Framework (ATF) scripts and testing processes.
• Troubleshoot production issues and perform root cause analysis to ensure platform reliability.
• Manage change requests and deployment activities through JIRA and ServiceNow best practices.
• Create technical documentation and provide training and support to end users and stakeholders.
• Identify opportunities for process improvements and platform optimization.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• 4+ years of software development or IT experience.
• 3+ years of hands-on ServiceNow development experience.
• Experience with ServiceNow IRM/GRC applications.
• Strong knowledge of ServiceNow platform configuration and customization.
• Experience developing integrations using REST APIs and web services.
• Proficiency with JavaScript and ServiceNow scripting.
• Experience delivering large-scale ServiceNow projects from design through implementation.
• Knowledge of Agile development methodologies and SDLC best practices.
• Excellent communication, collaboration, and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• 8+ years of overall IT or software engineering experience.
• Experience with API development and enterprise integrations.
• Experience implementing or evaluating AI-powered features within enterprise applications.
• Experience supporting SaaS platforms such as NAVEX, Regology, Icertis, or iManage.
• Experience using JIRA, Confluence, and other Agile collaboration tools

Key Skills

Education

Any Graduate