Description

Job Summary
We are seeking a skilled ServiceNow Application Developer to design, build, and deploy custom applications and capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The ideal candidate will have strong ServiceNow platform development experience, proficiency in JavaScript and Glide APIs, and expertise in workflow automation, system integrations, and application configuration.

Key Responsibilities

• Design and develop custom applications, including data models, user interfaces, and role-based access controls.
• Build custom scoped applications, Service Portal widgets, and automated workflows using JavaScript, Glide APIs, and Flow Designer.
• Follow the Common Service Data Model (CSDM) to ensure high-quality configuration item (CI) data and visibility.
• Configure and enhance ITSM processes, including Incident, Problem, Change, and Request Management, along with ITAM and ITOM capabilities.
• Develop server-side and client-side scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Script Includes.
• Develop and maintain automated workflows, approval processes, and Service Level Agreements (SLAs) using Flow Designer.
• Integrate ServiceNow with third-party enterprise systems and databases using REST, SOAP, and Integration Hub.
• Design and develop user-friendly Service Portal pages, Service Catalogs, and custom workspaces using UI Builder.
• Perform unit, integration, and user acceptance testing (UAT) using the Automated Test Framework (ATF) before production deployment.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline, or an equivalent combination of education and practical experience.
• Typically 3–5+ years of software development experience, including at least 1–3 years focused on ServiceNow platform development.
• Strong proficiency in JavaScript, HTML, CSS, XML, and REST/SOAP APIs.
• Knowledge of ServiceNow core modules, including ITSM, ITOM, and ITAM.
• Experience developing custom ServiceNow applications, scripts, integrations, and automated workflows.
• Strong problem-solving, stakeholder management, and cross-functional communication skills.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, ITOM, or ITAM

Key Skills

Education

Any Graduate