Description

You will design, implement, and maintain ServiceNow ITOM modules to improve operational efficiency and support IT infrastructure.

Responsibilities

• Configure and maintain ServiceNow ITOM components, including Discovery, Service Mapping, Event Management, and Cloud Provisioning and Governance.
• Conduct impact analysis and troubleshoot ITOM-related issues, ensuring smooth integration with other ServiceNow modules and third-party systems.
• Collaborate with cross-functional teams to define and deliver end-to-end ITOM solutions focused on incident, event, change, and problem management.
• Leverage ServiceNow ITOM best practices to enhance proactive support and operational efficiency.
• Perform configuration, customization, and administration of the ServiceNow platform, including orchestration and automation.

Required Skills

• 10+ years of experience with ServiceNow ITOM modules, specifically Discovery, Service Mapping, Event Management, and Cloud Provisioning and Governance.
• Proven expertise in ServiceNow platform configuration, customization, and administration.
• Strong understanding of ITIL processes (Incident, Change, and Problem Management) and their integration with ServiceNow ITOM.
• Ability to design and implement complex solutions within the ServiceNow platform.
• Experience with ServiceNow orchestration and automation tools.
• Strong troubleshooting and resolution skills for ITOM-related issues.
• Any Graduate degree.

Key Skills

Education

Any Gradute