Description

You will manage and develop core ServiceNow platform functionality and integrations.

Responsibilities

• Administer the ServiceNow instance, including the management of groups, workflows, business rules, UI pages, UI actions, and ACLs.
• Develop and maintain Self Service Portals, Service Catalogs, and Request Fulfillment workflows.
• Implement ITIL and IT Service Management processes across CSM, ITBM, GRC, Survey, and Request modules.
• Execute data management tasks using Transform Map Scripting, data validation, and debugging.
• Configure and customize MID Server architecture and manage Inbound Web Services.

Required Skills

• 5+ years of experience in ServiceNow Development and Administration.
• Expertise in UI Policy development and catalog item configuration.
• Proficiency with ServiceNow Scheduled Scripted Jobs and JDBC Data Sources.
• Experience with ServiceNow Transform Map Scripting.
• Working knowledge of SAML and Multi-Provider SSO configuration and troubleshooting.
• Experience working within Agile methodologies using Story and Defect workflows.
• Ability to contribute to Knowledge Base maintenance.
• Degree in any field of study.

Preferred Skills

• ITIL V3 certification.

Key Skills

Education

Any Graduate