Description

You will design, develop, and implement ServiceNow solutions, focusing on core ITSM modules and platform automation.

This role is on-site.

Responsibilities

• Customize forms, workflows, business rules, UI policies, client scripts, and notifications to meet business requirements.
• Build Flow Designer flows, Scripted REST APIs, and IntegrationHub spokes to automate processes.
• Develop and maintain ServiceNow applications, extending existing ones using Scoped Applications where needed.
• Collaborate with stakeholders to translate functional requirements into technical solutions and participate in Agile ceremonies.
• Conduct code reviews, troubleshoot issues, debug complex scripting, and support platform upgrades.

Required Skills

• 5+ years of hands-on development experience on the ServiceNow platform.
• Strong expertise in ServiceNow ITSM suite, including implementation of at least 2-3 core modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
• Proficient in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Experience with CSM implementation, Service Catalogs, Record Producers, and Request Workflows.
• Knowledge of Service Portal and Employee Center.
• Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or Integration Hub.
• Familiarity with ATF (Automated Test Framework) for unit and regression testing.
• ServiceNow Certified System Administrator (CSA) is mandatory.

Preferred Skills

• ServiceNow Certified Implementation Specialist - ITSM and Certified Application Developer (CAD).
• Experience with Scoped Applications, UI Builder, Performance Analytics, and CI/CD pipelines.

Key Skills

Education

Bachelor's degree