Description

You will design, develop, and maintain ServiceNow solutions to automate IT service management processes within an ITIL framework.

Responsibilities

• Architect platform solutions for incident, change, and problem management.
• Develop custom applications, workflows, and scripts using JavaScript, HTML, and CSS.
• Integrate ServiceNow with external systems, monitoring tools, and databases via REST API, SOAP, and MID Server.
• Configure modules, forms, UI policies, and access controls to meet business requirements.
• Execute data migration activities and perform unit, integration, and user acceptance testing.

Required Skills

• 5+ years of experience as a ServiceNow Developer.
• Proficiency in JavaScript, HTML, and CSS.
• Hands-on experience with Incident Management, Change Management, and Problem Management modules.
• Experience configuring and managing CMDB and Service Catalog.
• Strong understanding of ServiceNow integration techniques including REST API and SOAP web services.
• Experience with data import/export and relational databases using SQL queries.
• Knowledge of ITIL framework and ITSM best practices.
• Any Graduate degree.

Preferred Skills

• ServiceNow Certified Implementation Specialist (CIS) certification.
• ServiceNow Certified Application Developer (CAD) certification.

Key Skills

Education

Any Graduate