Description

Key Responsibilities

• Develop and customize applications on the ServiceNow platform.
• Configure AI Control Tower modules, workflows, and dashboards.
• Build AI governance, approval, and compliance workflows.
• Develop Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer solutions.
• Integrate ServiceNow with third-party AI platforms using REST APIs and IntegrationHub.
• Manage AI asset inventory, lifecycle, and governance processes.
• Create reports and dashboards for AI usage, risk, and compliance.
• Troubleshoot and optimize ServiceNow applications.
• Collaborate with AI, security, risk, and business teams to implement enterprise AI governance.
• Participate in code reviews, testing, and deployment activities.
• Required Skills
• 3–8 years of ServiceNow development experience.
• Strong knowledge of JavaScript, Glide API, and ServiceNow scripting.
• Experience with:
  • Flow Designer
  • IntegrationHub
  • Service Catalog
  • REST/SOAP APIs
  • Business Rules
  • Script Includes
  • UI Builder
• Knowledge of AI governance concepts and AI lifecycle management.
• Experience integrating AI services such as OpenAI, Azure OpenAI, AWS Bedrock, or Google Vertex AI is an advantage

Key Skills

Education

Bachelor's degree