Description

Key Responsibilities

• Design and develop ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications.
• Build workflows using Flow Designer, IntegrationHub, and Process Automation Designer where appropriate.
• Write clean, well-tested server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Actions).
• Develop scoped applications that follow platform best practices and avoid global-scope pollution.
• Build integrations with enterprise systems using IntegrationHub spokes, REST/SOAP APIs, and MID Servers.
• Develop catalog items, request workflows, and end-to-end fulfillment automation that simplify how users request services and ensure each request is routed, approved, and executed reliably end-to-end.
• Implement Service Portal, Employee Center, and custom portal experiences using widgets and AngularJS.
• Develop and maintain CMDB integrations, identification rules, and data quality improvements.
• Implement reports, dashboards, and Performance Analytics where required, ensuring stakeholders have the operational visibility they need to monitor service performance and make informed decisions.
• Participate in design reviews, contribute to platform standards, and document technical decisions.
• Support upgrades, regression testing, and remediation of customizations across releases.
• Troubleshoot performance, scripting, and integration issues across development, test, and production instances, applying systematic root-cause analysis and contributing durable fixes back to the platform.
• Collaborate with admins, BAs, and stakeholders to refine requirements and propose pragmatic technical solutions.
• Stay current with ServiceNow releases, new features, and emerging best practices.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 10 or more years of hands-on ServiceNow development experience.
• Strong JavaScript skills including ES5/ES6 patterns used in ServiceNow.
• Deep expertise with Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies.
• Experience with Flow Designer and IntegrationHub.
• Hands-on integration experience using REST, SOAP, and MID Servers.
• Strong understanding of the ServiceNow data model and CMDB concepts.
• Experience with Service Portal widget development.
• ServiceNow Certified System Administrator (CSA) credential.
• Strong troubleshooting and analytical skills.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD).
• Certified Implementation Specialist credentials (ITSM, HR, CSM, ITOM).
• Experience with Now Assist or GenAI Controller.
• Familiarity with App Engine Studio.
• Exposure to multi-instance ServiceNow environments

Key Skills

Education

Bachelor's or Master's degrees