Description

Key Responsibilities 
•Configure and implement ServiceNow ITSM modules:  
oIncident Management 
oProblem Management 
oChange Management 
oRequest Management 
oKnowledge Management 
oService Catalog 
oCMDB 
•Develop and customize ServiceNow applications using:  
oBusiness Rules 
oClient Scripts 
oScript Includes 
oFlow Designer 
oUI Policies 
oUI Actions 
oRecord Producers 
oCatalog Items 
•Build and maintain integrations using:  
oREST APIs 
oSOAP APIs 
oIntegrationHub 
oMID Servers 
•Develop workflow automation and approval processes. 
•Support platform upgrades, patching, deployments, and production support activities. 
•Troubleshoot and resolve ServiceNow application and integration issues. 
•Collaborate with business analysts and functional consultants to translate requirements into technical solutions. 
•Participate in code reviews and follow ServiceNow development best practices. 
•Create technical design documents and unit test documentation. 
•Support Agile delivery processes including sprint planning, development, testing, and deployment. 
  
Mandatory Skills 
ServiceNow Platform 
•ITSM 
•Service Catalog 
•CMDB 
•Flow Designer 
•IntegrationHub 

•Agile / Scrum 
  
Preferred Certifications 
Mandatory 
•    ServiceNow Certified System Administrator (CSA) 
•    ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) 
•    ServiceNow Certified Application Developer (CAD) 
Additional Advantage 
•    ITIL v4 Foundation 
•    CIS-Discovery 
•    CIS-Data Foundations 
•    CIS-CSM 
•    CIS-HRSD 

Key Skills

Education

Bachelor's degree