Description

You will optimize and manage technical knowledge articles and community content for clarity, accessibility, and SEO.

Responsibilities

• Copyedit and optimize knowledge articles and community content for grammar, readability, and SEO.
• Maintain consistency with internal style guides, brand guidelines, and accessibility best practices.
• Collaborate with content strategists, writers, and technical support teams to resolve unclear content.
• Review metadata, tagging, and categorization to improve content findability.
• Use content analytics and user feedback to inform editorial decisions and quality improvement initiatives.

Required Skills

• 5–7 years of professional copyediting experience, specifically with technical or support content.
• Proficiency in AP, Chicago, or Microsoft writing style guides.
• Strong understanding of plain language principles and UX writing best practices.
• Familiarity with editing within a Content Management System (CMS).
• Experience applying editorial style guides and following editorial checklists.
• Basic understanding of accessibility, SEO, and inclusive language practices.
• ServiceNow or Salesforce experience.
• Any Graduate degree.

Preferred Skills

• Experience with enterprise SaaS, IT, knowledge, or technical documentation.
• Proficiency in content metrics, taxonomy, or metadata optimization.
• Understanding of SEO or content lifecycle workflows.

Key Skills

Education

Any Graduate