Description

Lead technical design and hands-on development for ServiceNow ITSM and ITOM implementations.

Responsibilities

• Execute hands-on development within ServiceNow Discovery and Service Mapping, including setting up schedules and triaging remediation issues.
• Build complex service maps using traffic-based, tag-based, top-down, or manual approaches.
• Develop systems integrations and process automation using SOAP, REST, Integration Hub, and Service Graph connector.
• Configure and improve core and custom applications by creating Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
• Coordinate platform upgrades and manage data loading and maintenance between ServiceNow and external systems.

Required Skills

• Minimum 5 years of ServiceNow development experience covering implementation, integration, and production support.
• Proven track record of at least two full lifecycle ServiceNow implementations as a lead consultant.
• Direct experience with ServiceNow Discovery and Service Mapping.
• Proficiency in JavaScript, Java, HTML, and XML.
• Strong technical knowledge of SOAP and REST integrations.
• Experience working on enterprise-level or large-scale implementation projects.
• Demonstrated understanding of ITIL practices.
• Bachelor's degree or equivalent professional experience.
• Certified ServiceNow System Administrator.

Preferred Skills

• ServiceNow Certified Implementation Specialist in ITSM or ITOM.
• ITIL v3 certification.

Key Skills

Education

Any Graduate