Description

You will develop, configure, and maintain ServiceNow HR Service Delivery (HRSD) modules within an agile environment for Federal customers.

Responsibilities

• Develop and configure ServiceNow HRSD to meet specific business requirements.
• Design technical solutions and create accompanying technical documentation.
• Troubleshoot platform issues and support system changes.
• Guide junior resources and lead technical or development teams.
• Collaborate with business analysts and stakeholders to align technical designs with IT strategies.

Required Skills

• 5+ years of ServiceNow experience for Federal customers (or 3+ years specifically in HRSD for Federal customers).
• ServiceNow Certified HR Implementation Specialist certification.
• 5+ years of experience in technical solution design and documentation.
• 3+ years of experience working in agile teams, including pointing user stories.
• 2+ years of experience leading technical or development teams.
• Ability to obtain a Client TSA Clearance.
• Bachelor's degree.

Preferred Skills

• Agile certification, preferably with SAFe.
• 2+ years of experience with ServiceNow platform administration.
• 2+ years of experience building ServiceNow integrations (SOAP/REST).

Key Skills

Education

Bachelor's degree