Description

You will lead the design, development, and administration of ServiceNow applications with a focus on the HRSD module.

Responsibilities

• Design, develop, and customize ServiceNow applications and scoped applications while managing cross-scope issues.
• Manage the full development lifecycle including migration activities from Dev to QA and QA to Prod.
• Build and maintain complex workflows, custom workflow activities, Flow Designer, and Integration Hub.
• Handle bug fixes, enhancement requests, and ServiceNow platform upgrades.
• Create complex reports, interactive dashboards using database views, and email notifications using email scripts.
• Perform performance tuning and ensure all development follows ServiceNow coding standards and best practices.

Required Skills

• 10-15 years of ServiceNow experience with at least 3 years specifically in the HRSD module.
• Expertise in HRSD case management and ServiceNow scripting including order of execution.
• Proficiency with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, and Script Includes.
• Experience with Access Control Lists (ACLs), Inbound Email Actions, and UI Macros.
• Hands-on experience with Service Portal, scheduled jobs, events, and triggers.
• Technical knowledge of Service Catalog, Asset Management, Configuration Management, Incident, Problem, and Knowledge Management.
• Experience with third-party integrations, Web Services, and troubleshooting.
• Ability to perform Business Impact Analysis, IT Service Continuity Management, and SLA Management.
• Proven experience providing effort estimates and leading client calls.
• Bachelor's degree required.

Preferred Skills

• Experience with Integration Hub and complex UI customization.

Key Skills

Education

Bachelor's degree