Description

Lead the design, development, and administration of ServiceNow applications, with a primary focus on the HRSD module.

Design, develop, and customize ServiceNow applications and scoped applications while managing cross-scope issues. Manage the full development lifecycle, including migration activities from Dev to QA and QA to Prod. Build and maintain complex workflows, custom workflow activities, Flow Designer, and Integration Hub. Create complex reports, interactive dashboards using database views, and email notifications using email scripts. Handle bug fixes, enhancement requests, and ServiceNow platform upgrades while performing performance tuning.

Responsibilities

• Design and develop ServiceNow applications and scoped applications, managing cross-scope issues.
• Manage the full development lifecycle, including migration from Dev to QA and QA to Prod.
• Build and maintain complex workflows, custom workflow activities, Flow Designer, and Integration Hub.
• Create complex reports, interactive dashboards using database views, and email notifications.
• Handle bug fixes, enhancement requests, and platform upgrades while performing performance tuning.

Required Skills

• 10-15 years of ServiceNow experience, with at least 3 years specifically in the HRSD module.
• Expertise in HRSD case management and ServiceNow scripting, including order of execution.
• Proficiency with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, and Script Includes.
• Experience with Access Control Lists (ACLs), Inbound Email Actions, and UI Macros.
• Hands-on experience with Service Portal, scheduled jobs, events, and triggers.
• Technical knowledge of Service Catalog, Asset Management, Configuration Management, Incident, Problem, and Knowledge Management.
• Experience with third-party integrations, Web Services, and troubleshooting.
• Ability to perform Business Impact Analysis, IT Service Continuity Management, and SLA Management.
• Proven experience providing effort estimates and leading client calls.

Preferred Skills

• Experience with Integration Hub and complex UI customization.

Key Skills

Education

Bachelor's degree