Description

Build, configure, and maintain ServiceNow platforms, integrating AI features, custom applications, and enterprise systems while ensuring quality and reliability.

This role is hybrid.

Responsibilities

• Configure and customize ServiceNow tables, business rules, UI policies, and workflows using best practices.
• Design and implement integrations with enterprise systems via REST APIs and iHub spokes for seamless data flow.
• Develop and maintain reports, dashboards, service portals, and workspaces to provide actionable business insights.
• Build authentication mechanisms, roles, and permissions integrated with IAM platforms via automated LDAP sync.
• Conduct comprehensive testing using Automated Test Frameworks (ATF), manage upgrades, and orchestrate instance migrations.

Required Skills

• 8+ years of IT/software development experience, including 3+ years on the ServiceNow platform.
• Proven experience with IRM/GRC ServiceNow applications and end-to-end deployment of large-scale projects.
• Proficiency in JavaScript and understanding of REST API concepts and integration patterns.
• Hands-on experience with iterative and agile SDLC practices.
• Ability to design, develop, and deploy AI features for existing processes and new tools.
• Experience managing change activities within JIRA, including risk evaluation and approvals.
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience.

Preferred Skills

• ServiceNow CSA or CAD certification.
• Hands-on API development experience and familiarity with AI-powered enterprise features.
• Experience with SaaS products like NAVEX, Regology, Icertis, or iManage, and tools like Confluence and Miro.

Key Skills

Education

Bachelor's degree