Description

You will design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations, while building AIOps solutions to automate incident response.

This role is on-site.

Responsibilities

• Build and maintain AIOps solutions within ServiceNow to automate incident response and enhance IT operations.
• Configure and optimize the Event Management Pipeline to improve event correlation and incident management.
• Integrate BigPanda with ServiceNow to expand event management and monitoring capabilities.
• Manage ITSM processes, including Incident, Problem, Change, and Service Request Management.
• Perform system administration tasks such as user management, access control, and system upgrades.

Required Skills

• 5+ years of experience as a ServiceNow Developer.
• Proficiency with ServiceNow platform architecture and capabilities.
• Hands-on experience with AIOps, ITSM, and Event Management Pipeline.
• Proven experience integrating BigPanda with ServiceNow.
• Strong programming skills in JavaScript, HTML, and CSS.
• Solid understanding of ITIL processes and best practices.

Preferred Skills

• ServiceNow Certified Application Developer certification.
• ServiceNow Certified Implementation Specialist certification.

Key Skills

Education

Any Graduate