Description

Lead the design, development, and administration of the ServiceNow platform to solve complex technical problems.

This role is on-site.

Responsibilities

• Perform software configuration and customization, including screen tailoring, workflow administration, report setup, and data imports.
• Develop, design, and roll out new application modules, workflows, and catalog requests.
• Obtain and analyze business requirements to document and implement technical solutions.
• Manage multiple projects and large to medium work efforts on the ServiceNow platform.
• Lead and enrich a team of technical resources while researching new functionality to deliver value.

Required Skills

• Minimum 3 years of experience in ServiceNow implementation, administration, configuration, or development.
• Hands-on experience with ServiceNow core applications including Incident, Problem, Change, and Service Catalog.
• Proficiency in ServiceNow scripting, including business rules, UI actions, UI policies, and ACLs.
• Technical expertise in JavaScript, Angular JS, Java, Python, HTML, or XML.
• Experience with system and process automation (Orchestration).
• Knowledge of the ITIL framework.
• Ability to generate detailed technical documentation and perform customer demonstrations.
• Experience managing technical initiatives and team members.

Preferred Skills

• ServiceNow Implementation certification or ITIL certification.
• Experience with Web Services integration using SOAP and RESTful web services.
• Experience using Agile/Scrum methodologies and the System Development Life Cycle (SDLC).

Key Skills

Education

Any Graduate