Description

You will design and implement technical architectures for the ServiceNow platform to optimize ITSM and ITAM processes.

Responsibilities

• Lead the design and architecture of ServiceNow solutions, including custom applications, workflows, automation tools, and integrations.
• Translate business needs into technical requirements for ITSM, ITOM, HAM, and SAM functionalities.
• Develop custom workflows and scripts using ServiceNow APIs to extend platform functionality and automate tasks.
• Integrate ServiceNow with external tools including SCCM, BigFix, Zoho MDM, SAP, Azure, AWS, and GCP.
• Manage platform upgrades, migrations, and the implementation of the CSDM model.
• Mentor junior ServiceNow professionals and conduct UAT sessions with users.

Required Skills

• 10+ years of experience in ServiceNow development and architecture.
• Deep expertise in ITSM, ITOM, HAM, and SAM modules.
• Proficiency in JavaScript, Jelly, HTML, and CSS.
• Experience with Angular and REST APIs.
• Strong knowledge of CSDM model and CMDB integration.
• Hands-on experience with App Engine Studio and Integration Hub.
• Ability to write clean, maintainable code and document technical solutions.
• Experience working within Agile development methodologies.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree