Description

Design, develop, and optimize enterprise-scale ServiceNow solutions across ITSM, ITAM, CMDB, and TSOM capabilities.

This role is on-site.

Responsibilities

• Build and enhance ServiceNow workflows, automation, scripts, business rules, and integrations for incident, request, problem, and change use cases.
• Implement Discovery and Service Mapping, configure MID Servers, and manage IntegrationHub with REST/SOAP APIs.
• Ensure CMDB data quality through reconciliation, normalization, transform maps, and import sets.
• Support data migration and platform modernization efforts, transforming ITSM, CMDB, and TSOM data.
• Coordinate with QA teams to validate performance, regression testing, and release readiness.

Required Skills

• 5+ years of experience delivering enterprise IT or software solutions.
• 3+ years of hands-on ServiceNow development in complex, multi-system environments.
• Strong proficiency in JavaScript, Glide APIs, Business Rules, and Script Includes.
• Hands-on experience with ServiceNow CMDB, ITOM, ITAM, and TSOM modules.
• Expertise in IntegrationHub, REST/SOAP APIs, and MID Server configuration/troubleshooting.
• Knowledge of Transform maps, Import Sets, Data Modeling, and System Integrations.
• Bachelor’s degree in computer science, engineering, information systems, or a related technical field.
• Agile/Scrum delivery experience.

Preferred Skills

• Master’s degree in a relevant technical field.
• Experience with AI and telecom enterprise technology trends.

Key Skills

Education

Bachelor's degree