Description

You will lead the configuration, development, and administration of the ServiceNow platform.

Responsibilities

• Configure and maintain ServiceNow modules including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Design, script, and implement custom applications, workflows, and integrations.
• Develop and maintain API-based integrations between ServiceNow and enterprise systems using REST/SOAP web services.
• Partner with IT and business teams to automate processes and refine workflows.
• Execute platform upgrades, patching, and implement role-based access controls.
• Produce technical documentation and provide training to users and administrators.

Required Skills

• 12+ years of professional experience.
• 4+ years of hands-on ServiceNow administration and development.
• Proficiency in JavaScript and Glide API.
• Experience with Flow Designer and ServiceNow Studio.
• Strong knowledge of REST/SOAP web services for system integrations.
• Deep understanding of CMDB and ITIL processes.
• Ability to translate business requirements into technical solutions.
• Any Graduate degree.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM, ITOM, or HRSD.
• Experience with ITOM Discovery, Event Management, or Performance Analytics.
• Knowledge of Agile/Scrum methodologies.

Key Skills

Education

Any Graduate