Description

Lead the design, development, and administration of the ServiceNow platform to solve complex technical problems.

Responsibilities

• Perform software configuration and customization, including screen tailoring, workflow administration, report setup, and data imports.
• Develop, design, and roll out new application modules, workflows, and catalog requests.
• Obtain and analyze business requirements to document and implement technical solutions.
• Integrate third-party software and manage system/process automation through orchestration.
• Manage multiple projects and lead technical initiatives involving teams of 3-5 resources.

Required Skills

• Minimum 3 years of experience in ServiceNow implementation, administration, configuration, or development.
• Hands-on experience customizing core applications such as Incident, Problem, Change, and Service Catalog.
• Proficiency in ServiceNow scripting, including business rules, UI actions, UI policies, and ACLs.
• Experience with technical configuration including workflows, dictionary, and catalog items.
• Working knowledge of JavaScript, Angular JS, Java, Python, HTML, or XML.
• Understanding of the ITIL framework.
• Ability to generate detailed technical documentation and perform customer demonstrations.
• Experience in technical solution design and deployment on the ServiceNow platform.

Preferred Skills

• ServiceNow Implementation or ITIL certification.
• Experience with Web Services integration using SOAP and RESTful web services.
• Experience working within Agile/Scrum methodologies and the System Development Life Cycle (SDLС).

Key Skills

Education

Any Graduate