Description

You will implement and maintain ServiceNow solutions across key modules.

Responsibilities

• Design realistic enterprise scenarios mapping to ServiceNow processes.
• Develop workflows, manage cases, incidents, requests, SLAs, and knowledge management within ServiceNow.
• Contribute to AI model training workflows by creating structured training data.
• Apply prompt engineering to craft effective instructions for system interactions.

Required Skills

• 9+ years of experience with ServiceNow.
• Expert knowledge of CSM, ITSM, and HRSD modules.
• Proficiency in JSON authoring and working with structured data.
• Strong understanding of SQL for data analysis and task validation.
• Experience in designing complex ServiceNow workflows.
• Demonstrated ability in data analysis.
• Strong analytical thinking and attention to detail.

Key Skills

Education

Any Gradute