Description

You will own the monitoring, analysis, and resolution of ServiceNow tickets, ensuring seamless reporting of critical issues and high system availability.

This role is on-site.

Responsibilities

• Monitor Qlik and system alerts, performing timely Root Cause Analysis (RCA) to maintain system stability.
• Collaborate with business and technical stakeholders to report issues and provide clear analysis of user-reported problems.
• Provide end-to-end support and troubleshooting for mobile and web platform applications.
• Document solutions and enhance business processes using Confluence and Microsoft 365 ecosystem apps.
• Ensure compliance with organizational security, governance, and performance standards.

Required Skills

• 5+ years of experience in QA, general testing, or RCA mechanisms for mobile apps and websites.
• Hands-on expertise with AWS interfaces and SAP interfaces for log analysis.
• Proficiency in Confluence, Jira, and Gitlab for documentation and issue tracking.
• Strong understanding of the Microsoft 365 ecosystem, including Teams, OneDrive, and SharePoint.
• Excellent problem-solving, communication, and technical documentation skills.

Preferred Skills

• Knowledge of Documentum content structure.
• Experience with Python, AngularJS, and AWS Lambda.

Key Skills

Education

Any Gradute