Description

You will own the configuration and management of ServiceNow platforms.

Responsibilities

• Maintain and enhance the ServiceNow Configuration Management Database (CMDB), ensuring CI accuracy and proper relationships.
• Monitor and troubleshoot discovery jobs, resolving errors and improving CI data quality with engineering teams.
• Configure and maintain Software Asset Management (SAM) Pro modules, reconciling discovered software against entitlements for Effective License Position (ELP).
• Manage the full lifecycle of hardware assets, automating HAM processes from procurement through retirement.
• Develop and maintain integrations between ServiceNow and external systems using APIs, MID Servers, and Flow Designer.

Required Skills

• 5+ years of experience with ServiceNow.
• Hands-on experience with IT Asset Management (ITAM).
• Expertise in Software Asset Management (SAM) processes and reporting.
• Proficiency in Hardware Asset Management (HAM) lifecycle tracking.
• Strong understanding of CMDB structure and data integrity.
• Experience with ServiceNow Integrations (APIs, MID Servers, Integration Hub).
• Familiarity with discovery job monitoring and troubleshooting.

Key Skills

Education

Any Gradute