Description

You will define and maintain the enterprise architecture framework for ServiceNow implementations.

Responsibilities

• Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications.
• Develop high-level architecture documents, Visio diagrams, and integration strategies with third-party systems.
• Implement solutions using ServiceNow modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration.
• Host Design Authority meetings to review and approve technical solutions and establish coding standards.

Required Skills

• 7+ years in enterprise architecture roles, with at least 3 years focused on ServiceNow.
• Deep knowledge of ServiceNow platform capabilities and limitations.
• Strong understanding of ITIL processes and enterprise service management.
• Proven experience designing and deploying ServiceNow solutions in large-scale environments.
• Strong background in cloud-centric architecture (Azure, AWS).
• Experience with integration frameworks (APIs, MuleSoft).
• Ability to lead cross-functional teams and manage complex projects.

Key Skills

Education

Any Gradute