Description

You will design, configure, and implement ServiceNow Field Service Management solutions to meet specific business requirements.

Responsibilities

• Conduct workshops and interviews to gather business requirements and document functional needs.
• Design and implement ServiceNow solutions, including gap analysis and process improvement recommendations.
• Manage the full development lifecycle, including writing user stories, performing sprint demos, and delivering technical documentation.
• Collaborate with technical teams to build integrations and ensure seamless data flow across systems.
• Provide post-implementation support, system testing, troubleshooting, and end-user training.

Required Skills

• 6+ years of experience implementing or architecting ServiceNow solutions.
• Deep expertise in the ServiceNow Field Service Management (FSM) module, including Workforce and Resource Management, Work Order Management, and Appointment Scheduling.
• Experience configuring Map Based/calendar-based dispatcher views and the FSM Mobile app.
• Hands-on experience with ServiceNow ITSM and Custom Service Portals.
• Proficiency in ServiceNow scripting using JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, and Jelly.
• Extensive experience with third-party integrations using REST, SOAP, Integration Hub, and Ebonding.
• Strong knowledge of ServiceNow core platform security, performance, and compliance.
• Ability to manage Asset and Inventory management and Now Assist for FSM.

Preferred Skills

• Proficiency in ServiceNow CMDB, Agent Workspace, and Virtual Assistant.
• ServiceNow Certified Implementation Specialist certifications.

Key Skills

Education

Any Gradute