You will design, configure, and implement ServiceNow Field Service Management solutions to meet specific business requirements.
Responsibilities
Conduct workshops and interviews to gather business requirements and document functional needs.
Design and implement ServiceNow solutions, including gap analysis and process improvement recommendations.
Manage the full development lifecycle, including writing user stories, performing sprint demos, and delivering technical documentation.
Collaborate with technical teams to build integrations and ensure seamless data flow across systems.
Provide post-implementation support, system testing, troubleshooting, and end-user training.
Required Skills
6+ years of experience implementing or architecting ServiceNow solutions.
Deep expertise in the ServiceNow Field Service Management (FSM) module, including Workforce and Resource Management, Work Order Management, and Appointment Scheduling.
Experience configuring Map Based/calendar-based dispatcher views and the FSM Mobile app.
Hands-on experience with ServiceNow ITSM and Custom Service Portals.
Proficiency in ServiceNow scripting using JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, and Jelly.
Extensive experience with third-party integrations using REST, SOAP, Integration Hub, and Ebonding.
Strong knowledge of ServiceNow core platform security, performance, and compliance.
Ability to manage Asset and Inventory management and Now Assist for FSM.
Preferred Skills
Proficiency in ServiceNow CMDB, Agent Workspace, and Virtual Assistant.