Description

Role Overview:

Lead the implementation and configuration of the ServiceNow FSM module, build out FSM functionalities, ensure workflows and data structures support compliance and effective reporting, design and implement mobile workflows for field technicians and maintenance staff, collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.

Key Responsibilities:

• Lead the implementation and configuration of the ServiceNow FSM module
• Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks.
• Ensure workflows and data structures support compliance and effective reporting.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.
• Experience with mobile workflows and field service operations.
• Familiarity with ITIL/ITSM processes and Agile methodologies.

Required Skills:

• ServiceNow

Qualifications:

• 6-8 years of experience

Key Skills

Education

Any Graduate