Description

You will drive the implementation and configuration of the ServiceNow Field Service Management (FSM) module.

Responsibilities

• Lead the configuration and implementation of the ServiceNow FSM module.
• Build out FSM functionalities, including automated Preventative Maintenance and Calibration tasks.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Ensure workflows and data structures support compliance and effective reporting.
• Collaborate with teams to deliver a scalable FSM solution and provide documentation.

Required Skills

• 5+ years of professional experience.
• Expertise in ServiceNow FSM implementation.
• Strong understanding of compliance frameworks.
• Experience with mobile workflows and field service operations.
• Familiarity with ITIL/ITSM processes and Agile methodologies.
• Experience migrating legacy systems to ServiceNow.
• Proficiency in ITSM and Agile practices.
• Ability to communicate effectively with technical and non-technical audiences.

Key Skills

Education

Any Gradute