Description

Drive the implementation and configuration of the ServiceNow Field Service Management (FSM) module, including mobile workflows and automated maintenance tasks.

This role is on-site.

Responsibilities

• Lead configuration and implementation of ServiceNow FSM functionalities, including preventative maintenance and calibration.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Ensure workflows and data structures support compliance and effective reporting.
• Migrate legacy systems to ServiceNow and deliver a scalable FSM solution.
• Provide documentation and collaborate with teams to ensure effective delivery.

Required Skills

• 5+ years of professional experience in software development or implementation.
• Expertise in ServiceNow FSM implementation and configuration.
• Strong understanding of compliance frameworks and data structures.
• Experience with mobile workflows and field service operations.
• Familiarity with ITIL/ITSM processes and Agile methodologies.
• Proficiency in ITSM practices and ability to communicate with technical and non-technical audiences.

Preferred Skills

• Experience migrating legacy systems to ServiceNow.

Key Skills

Education

Any Gradute