Description

Lead the implementation and configuration of the ServiceNow FSM module to support field service operations.

This role is on-site.

Responsibilities

• Implement and configure the ServiceNow FSM module, including preventative maintenance and calibration automated tasks.
• Design and implement mobile workflows tailored for field technicians and maintenance staff.
• Ensure workflows and data structures support compliance requirements and generate effective reports.
• Migrate legacy systems to ServiceNow while maintaining data integrity and process efficiency.
• Collaborate with cross-functional teams to deliver a scalable FSM solution and provide necessary training and documentation.

Required Skills

• 6-8 years of experience with ServiceNow, specifically the FSM module.
• Strong understanding of ITIL and ITSM processes.
• Experience designing and implementing mobile workflows for field service operations.
• Proven track record of migrating legacy systems to ServiceNow.
• Knowledge of compliance frameworks relevant to field service.
• Experience working with Agile methodologies.

Preferred Skills

• Demonstrated ability to build out complex FSM functionalities beyond standard configuration.
• Experience providing training and technical documentation for end-users.

Key Skills

Education

Any Graduate