Description

Lead the implementation and configuration of the ServiceNow Field Service Management (FSM) module, owning the end-to-end delivery of scalable field service solutions.

This role is hybrid.

Responsibilities

• Implement and configure ServiceNow FSM functionalities, including Preventative Maintenance and Calibration automated tasks.
• Design and deploy mobile workflows tailored for field technicians and maintenance staff.
• Structure workflows and data models to ensure compliance and enable effective reporting.
• Migrate legacy systems to ServiceNow while ensuring data integrity and process continuity.
• Collaborate with cross-functional teams to deliver the solution and provide training and documentation.

Required Skills

• 10+ years of experience in IT service management and software engineering.
• Deep expertise in the ServiceNow FSM module implementation and configuration.
• Strong understanding of ITIL/ITSM processes and frameworks.
• Experience migrating legacy systems to ServiceNow.
• Proficiency in designing mobile workflows for field service operations.
• Familiarity with Agile methodologies for project delivery.
• Ability to interpret and implement compliance frameworks within technical solutions.

Key Skills

Education

Any Graduate